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Forum Discussion
Extension suppressing Edge sidebar
I'm using 1Password with Microsoft Edge (running on MacOS), and I just noticed that, when I click on the Extensions icon in the toolbar, the 1Password extension is marked with a grey icon. When I hov...
1P_Evon
1Password Team
1Password TeamThank you for getting back to me.
The tooltip messaging does not come from our extension. The icon appears because we request the Edge sidePanel permissions in the code. However, we do not use the Side Panel because a feature flag needs to be enabled. I tested the behaviour but haven't been able to reproduce a crash.
So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:
- A link to this thread: https://1password.community/discussion/148186
- Your forum username: kcollett
- A video recording of the crash: Record your screen in QuickTime Player on Mac - Apple Support.
- A diagnostics log from the 1Password extension:
- After the issue occurs, right-click the 1Password icon in your browser's toolbar and select Settings.
- In the General section, click Generate Report and the file will save to your computer.
- Attach the file to your email.
Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. If the video file is too large to attach, send in the report first, and we can send you an upload link to share the video.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!
-Evon
