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Ziggy_Stahdust's avatar
Ziggy_Stahdust
Occasional Contributor
3 years ago

Fastmail integration keeps being "forgotten"?

I use fastmail on my business account...but the integration keeps being "forgotten". I continually have to go and log back into FM to reset the integration, and it's a bit of a time-consuming and ann...
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kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
3 years ago

Hi Ziggy_Stahdust,

I'm sorry to hear the trouble you had with Fastmail integration. That's definitely not the correct behaviour. Can you try the following steps to re-enable it:

  1. Open your browser, and login to your 1Password account on 1Password.com. Click the "Integrations" on the right-side panel, which should be underneath your account name:

  2. Suppose you already set up the Fastmail integration with your account. You should see it under the "Active" page.

  3. In your case, you might see multiple Fastmail activations as shown below:

  4. Let's click the Fastmail integration and "Deactivate Fastmail", you will need to enter your account password to proceed. Erase all active integrations there.

  5. Then, let's re-activate the Fastmail integration following this guide: Use 1Password to create and manage Masked Emails in Fastmail

After the setup, let's restart your browser and test it again. Let me know how it goes.