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Tangible409's avatar
Tangible409
Occasional Contributor
2 years ago

Fidelity Investments login issue

Fidelity’s enhanced security uses Symantec VIP’s system, which is incompatible with the standard protocols supported by 1PW. So I need to type a six digit code generated by the VIP app. Unfortuna...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Tangible409! 👋

I'm sorry that 1Password is getting in the way when you're typing in your one-time password from Symantec VIP. So that I can report the issue to our development team can you please post the following:

  1. The website address of the page where you're running into the issue.
  2. A screenshot of the 1Password prompt obscuring the relevant field on the page.

Do not post your username or password or any other sensitive information. I look forward to hearing from you.

-Dave