Fidelity Investments login issue

Tangible409

Thanks for the reply. I've looked into this and it looks like originally 1Password wouldn't show suggestions for the security code field on Fidelity.com since the website doesn't use time-based one-time passwords (TOTP - the standard that 1Password supports) but instead uses Symantec VIP which is a propriety standard.

What appears to have happened in this case is that a customer seems to have managed to generate a time-based one-time password (TOTP) from the Symantec VIP Access Token, saved the one-time passcode in 1Password, and then reported that 1Password in the browser wasn't filling that one-time password on the Fidelity website. We then pushed an update to allow that customer to fill their one-time password.

However, I'm not aware of the method used by the customer to generate the TOTP in the first place. Since Fidelity.com doesn't natively support TOTP, and 1Password can't save Symantec VIP access codes, I agree that the suggestion on the page is confusing.

I'll file an issue with our development team so that they can revisit this, can you please send me the page structure so that I can send it to our team:

1. Navigate to the page with the filling issue.
2. Right click the 1Password icon in your browser toolbar.
3. Click Help and choose Collect Page Structure.
4. 1Password will save a .json file to your "Downloads" folder.

Note: These steps have to be done from a Mac or Windows PC, they can't be done from an iPad or iPhone.

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144137/fidelity-investments-login-issue
• Your forum username: Tangible409
• Please do not post your file to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#11128