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Former Member's avatar
Former Member
2 years ago

Fingerprint unlock doesn't work in Chrome extension

Hello, I have this annoying issue with 1Password extension in Chrome on Mac that it doesn't use fingerprint reader to unlock but asks for password every time. The thing is I have followed the guid...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @ciptok,

It sounds like 1Password in Chrome is having a hard time connecting with your 1Password app. Can you start by trying the steps below and let me know if it then asks for Touch ID to unlock:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit Chrome by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Chrome and test if it is working properly.

Let me know how you get on!