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Forum Discussion
Fingerprint Unlock in Chrome doesn't work anymore
Hey,
I'm using a company license and the official 1password extension on a MacBook together with Brave as Browser (basically Chrome). I noticed the following issues recently (since about a week):
- When I unlock the Mac App, the Browser Extension is still locked
- When I want to unlock the Browser extension, it always asks for my password. This is annoying since it is very long and I prefer to use my fingerprint.
- The little hint that appears on input fields now does nothing when clicked. It forces you to use the keyboard shortcut. Why?? Why not just open the extension when I click on the icon?
- The Mac App keeps suggesting that I download the extension, even though I have it installed
The same thing happens in Chrome. I think an update broke something because everything worked very smoothly before. I also tried uninstalling and re-installing the browser extension.
A fix is highly appreciated since this is very annoying.
Thanks
1Password Version: 1Password 7 Version 7.9.3 (70903004) Mac App Store
Extension Version: 2.3.0
OS Version: macOS 12.2.1 (21D62)
This is also affecting me as well. I am on the exact same version of everything as you, save using Chrome instead of Brave. This is definitely a regression. Thank you.
Hello @oleberlin bastula! It sounds like the extension is having a hard time communicating with the 1Password app on your computer. To fix that, please try the following:
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Fully quit 1Password app and browser.
- Restart the 1Password app and then open browser.
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, re-enable "Integrate with 1Password app".
- Test things out with the extension.
Please let me know how that goes!
Ooooommmmgggggg. I am having this same issue. Ive gone through all the steps, twice, and it's still not working.
I am very very frustrated with my 1Password purchase. Across the extension and the mobile app, 1Password keeps asking me to enter my password instead of using biometric data. It works less often than it fails.
EVERY TIME I make an account or need to sign in, it seems 1Password makes me type in my very long password.
I run into this problem multiple times a day. SO. FRUSTRATING.
PLEASE FIX HOW FLAKY BIOMETRIC SIGN IN IS!I appear to be having this same issue. I disabled/re-enabled "integrate with 1Password App" as detailed but still requires the main password (again, and again, and again...). Please help me re-enable Touch ID for the extension.
Hi @kenzo and rvosatka! Sorry about the continued issues with Touch ID. If the steps above did not help, I'd like you both to send over the following so we can take a closer look at what may be going on:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/128098/fingerprint-unlock-in-chrome-doesnt-work-anymore#latest
* Your forum username: kenzo or rvosatkaYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
@kenzo Thanks for following up here. I'm sorry the issue is persisting once again. At this point, we'd need to see the full console log and diagnostics report to work out what may be causing issues. Were you able to follow @Joy_1P's instructions to get a report into our Support? We'd be glad to dig deeper and get to the bottom of this once you're able to do so. Thanks!
