Firefox browser extension doesn't do anything

@plaintxt

Thanks for updating. 🎉

I borrowed some tips from one of our extension team members. 😉 Could you give them a try? There are some adjustments. If they are not fruitful I'd like to get you over to our extension team via email for additional troubleshooting. If needed please email is using support+forum@1password.com and include the following.

Username: plaintxt
Link to this topic: https://1password.community/discussion/131675/firefox-browser-extension-doesnt-do-anything#latest

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It sounds like 1Password in the browser and the 1Password app are having a little trouble communicating. Let's try the following steps to see if we can bring things back into function:

1. Right-click the 1Password icon in the browser toolbar and click 'Settings'.
2. Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off.
3. Scroll down to "Accounts & vaults".
4. Sign out of your account and Sign in again.
5. Fully close the browser.

After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:

1. Open and sign into the 1Password app first.
2. Click '1Password' in the top left corner and select 'Preferences'.
3. Under the General section ensure 'Keep 1Password in the menu bar' is checked.
4. Under the Browser section ensure 'Connect with 1Password in the browser' is checked.
5. Then go ahead and re-open Safari and turn on the "Integrate with 1Password app" option again.
6. Fully close the browser to ensure the settings take effect.
7. Then test things out again.