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Forum Discussion

scarmona's avatar
scarmona
New Contributor
11 months ago

Firefox Extension - clicking on icon doesn't prompt unlocking

If the 1Password Firefox extension is locked, and I go to a website where there's a login prompt, clicking on the 1Password icon that's in the login field doesn't prompt anything. If I click on the a...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
11 months ago

Hey scarmona,

It sounds like 1Password in your browser might be having a hard time connecting with your 1Password app. Can you give these steps a try and let us know if it improves things:

  1. Right click the 1Password icon in your browser toolbar and choose Settings
  2. Turn off the setting that says 'Integrate this extension with the 1Password desktop app'
  3. Quit both your browser and your 1Password app.
  4. Open and unlock your 1Password app
  5. Open your browser and repeat steps 1 & 2 to re enable the integration.

Let us know how you get on!