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Forum Discussion
Firefox extension not working after uninstall and reinstall (Windows 10)
I have uninstalled the extension and its still not syncing with the app. I have the paid account and it's still not working. When I reinstall the extension it still has very old data.
1Passwor...
1P_Evon
1Password Team
1Password TeamHey TallGamer, thank you for writing in. I'm sorry to hear that 1Password in the browser is having trouble syncing with the 1Password desktop app.
So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145250
- Your forum username: TallGamer
- A console log and diagnostics report:
- First, please recreate the issue you're experiencing.
- Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
- Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
- Attach both files to your email.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
We look forward to your reply.
-Evon
