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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Firefox extension on macOS not prompting for TouchID

I'm using 1Password 8.7.0 on macOS 12.3.1. I have enabled TouchID in 1Password > Security > Touch ID and it works fine. When I open the 1Password app, the system prompts me for my fingerprint and the...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey @smammy:

Thanks for following up! I'd like to ask you to create a diagnostics report and a console log from your Mac:

Sending Diagnostics Reports (Mac)

Save a console log for 1Password in your browser

Attach the diagnostics report and console log to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!