Forum Discussion
Here's the firefox extension log
08:19:25.163 [OP] Locked at Thu Aug 05 2021 08:19:25 GMT-0400 (Eastern Daylight Time) background.js:2:1814779
08:24:02.519 📤 Sending <NmShowUnlock> message to native core <3863766229> background.js:2:1790470
08:24:02.551 📥 Received message <Nothing> from native core <3863766229> background.js:2:1789351
08:24:16.274 Received <LockStateChanged> from the native core background.js:2:1790035
08:24:16.275 📤 Sending <NmRequestAccounts> message to native core <2515728252> background.js:2:1790470
08:24:26.291
Failed to request accounts in requestAndUnlockAccountsFromApp:
Object { type: "Timeout", content: "Timeout waiting for response to <NmRequestAccounts>" }
background.js:2:1794744
requestAndUnlockAccountsFromApp moz-extension://XXX/background/background.js:2
08:24:26.291 When requesting accounts we ran into a problem background.js:2:1795668
08:24:26.291 📤 Sending <NmShowUnlock> message to native core <4051542975> background.js:2:1790470
08:24:28.547 Not attempting to connect to desktop app: already connected or connecting to desktop app background.js:2:1820782
08:24:36.306 Unable to show the unlock screen
Object { type: "Timeout", content: "Timeout waiting for response to <NmShowUnlock>" }
background.js:2:1820703
08:24:36.321 📤 Sending <NmShowUnlock> message to native core <4125990026> background.js:2:1790470
08:24:37.794 Received <LockStateChanged> from the native core background.js:2:1790035
08:24:38.416 📥 Received message <Nothing> from native core <4125990026> background.js:2:1789351
08:24:38.417 📤 Sending <NmLockState> message to native core <2581834130> background.js:2:1790470
08:24:38.418 Received <LockStateChanged> from the native core 3 background.js:2:1790035
08:24:39.192 📥 Received message <NmLockState> from native core <2581834130> background.js:2:1789351
08:24:39.192 📤 Sending <NmRequestAccounts> message to native core <1587353985> background.js:2:1790470
08:24:39.194 📥 Received message <NmRequestAccounts> from native core <1587353985> background.js:2:1789351
08:24:39.208 📤 Sending <NmRequestAccounts> message to native core <2408876355> background.js:2:1790470
08:24:39.354 📥 Received message <NmRequestAccounts> from native core <2408876355> background.js:2:1789351
08:24:39.368 📤 Sending <NmLockState> message to native core <787081125> background.js:2:1790470
08:24:39.369 Hooray!; Unlocked account XXX with MUK; 🎉 background.js:2:1787191
08:24:39.371 We successfully unlocked 1 account(s) from a Desktop app with 1 unlocked and 0 locked account(s). background.js:2:1795526
08:24:39.660 Hooray!; Unlocked account XXX with MUK; 🎉 background.js:2:1787191
08:24:39.661 We successfully unlocked 1 account(s) from a Desktop app with 1 unlocked and 0 locked account(s). background.js:2:1795526
08:24:40.066 📥 Received message <NmLockState> from native core <787081125> background.js:2:1789351
08:24:40.159 📤 Sending <NmRequestAccounts> message to native core <942627942>
Here's 1password log:
21216 2021-08-05 12:24:03 0.000s INFO opw_app::app:196 > starting unlock role C:\Users\XXX\AppData\Local\1Password\app\7\1Password.exe v7.7.810
19060 2021-08-05 12:24:20 0.000s INFO opw_app::app:174 > starting cloud sync role C:\Users\XXX\AppData\Local\1Password\app\7\1Password.exe v7.7.810 for account XXXX
19060 2021-08-05 12:24:21 0.104s INFO opw_app::sync::sync_session:59 > account XXXX; type: F; session: XXX
19060 2021-08-05 12:24:21 1.728s INFO opw_app::sync::authorized_session:275 > Session XXX HTTP GET https://my.1password.com/api/v1/overview?__t=1628166261.763
19060 2021-08-05 12:24:22 1.730s INFO opw_app::sync::authorized_session:275 > Session XXX HTTP GET https://my.1password.com/api/v1/vault/XXX/534/items?__t=1628166262.016
19060 2021-08-05 12:24:22 1.983s INFO opw_app::sync::sync_session:741 > updating item 2bqixqwj3berbjkd64bobg2i24
19060 2021-08-05 12:24:37 17.228s INFO opw_app::sync::authorized_session:275 > Session XXX HTTP GET https://my.1password.com/api/v1/user/mfa/config?__t=1628166277.573
19060 2021-08-05 12:24:37 17.540s INFO opw_app::sync::sync_session:115 > Sync for account XXXX has finished in 16.055 sec
15284 2021-08-05 12:24:02 303299.438sINFO opw_app::browsers::b5x:230 > b5x/15 received NmShowUnlock
15284 2021-08-05 12:24:14 303310.125sINFO opw_app::roles::main::unlock:76 > app unlocked with master password
15284 2021-08-05 12:24:14 303322.281sINFO opw_network::proxy:127 > loaded AutoDetect proxy - address: false, username: false, password: false
15284 2021-08-05 12:24:14 303322.375sINFO opw_app::watchtower::compromised_sites:39 > loaded 4975 compromised websites in 21ms
15284 2021-08-05 12:24:15 303322.406sINFO opw_network::proxy:175 > network connection test successful
15284 2021-08-05 12:24:15 303322.906sINFO opw_network::proxy:55 > AutoDetect network proxy detection enabled
15284 2021-08-05 12:24:17 303322.906sINFO opw_app::managers::item_manager:782 > downloaded compromised sites list in 519ms
15284 2021-08-05 12:24:19 303324.594sINFO opw_app::managers::cloud_sync_manager:400 > initiating sync for all accounts...
15284 2021-08-05 12:24:19 303327.344sINFO opw_app::managers::cloud_sync_manager:341 > starting sync for account XXXX
15284 2021-08-05 12:24:22 303327.344sINFO opw_app::hub::notification_listening:241 > notifier connected for account XXXX
15284 2021-08-05 12:24:36 303329.562sWRN opw_app::managers::item_manager:249 > message handler on_refresh_from_database took 21416ms to work
15284 2021-08-05 12:24:36 303343.750sINFO opw_app::browsers::b5x:136 > b5x/15 received NmRequestAccounts (version: 1)
15284 2021-08-05 12:24:37 303343.781sINFO opw_app::watchtower::compromised_sites:39 > loaded 4975 compromised websites in 4ms
15284 2021-08-05 12:24:37 303344.906sINFO opw_app::browsers::b5x:230 > b5x/15 received NmShowUnlock
15284 2021-08-05 12:24:38 303345.344sINFO opw_app::browsers::b5x:230 > b5x/15 received NmShowUnlock
15284 2021-08-05 12:24:39 303345.969sINFO opw_app::browsers::b5x:213 > b5x/15 received NmLockState
15284 2021-08-05 12:24:39 303346.750sINFO opw_app::browsers::b5x:136 > b5x/15 received NmRequestAccounts (version: 1)
15284 2021-08-05 12:24:39 303346.750sINFO opw_app::browsers::b5x:136 > b5x/15 received NmRequestAccounts (version: 1)
15284 2021-08-05 12:24:39 303346.812sINFO opw_app::browsers::b5x:213 > b5x/15 received NmLockState
15284 2021-08-05 12:24:39 303347.031sINFO opw_app::managers::cloud_sync_manager:450 > account XXXX synced in 20104ms
15284 2021-08-05 12:24:40 303347.469sINFO opw_app::browsers::b5x:136 > b5x/15 received NmRequestAccounts (version: 1)
15284 2021-08-05 12:24:40 303347.719sINFO opw_app::browsers::b5x:136 > b5x/15 received NmRequestAccounts (version: 1)
It looks like the app stalls while trying to get an update from the 1password servers.