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lorenzn's avatar
lorenzn
New Contributor
9 months ago

Firefox (Windows11) Extension login not possible

Dear members, I need help with an unexpected behavior of the 1 pwd firefox Windows 11 extension. When I click the 1password icon in the browsers toolbar a small gray window opens as expected, but t...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
8 months ago

lorenzn,

Thank you for sending that over. Based on the information, you may be experiencing a known issue that our development team is investigating. A current workaround for this issue is to turn off the hardware acceleration option in the 1Password desktop app. Here's how:

  1. Open and unlock the 1Password 8 desktop app.
  2. Click the three dots at the top left of the app and select Settings.
  3. In the Advanced section, toggle off Use Hardware Acceleration.
  4. Press Ctrl + Q on your keyboard to fully quit the app.

After that, click the locked 1Password icon in your browser's toolbar to unlock it, and let me know if the same issue occurs.

-Evon

ref: dev/core/core#29932