Forum Discussion

Blazej's avatar
Blazej
New Member
5 days ago

For some time I have a blank screen after unlock.

This is my screen after unlocking 1password. Menu bar and shortcut works flawlessly, but for some reason main app's window appears only once after restarting the app and it's blank.)

I've tried reinstalling couple of times and it work maybe once but the issue reappears after some time.

I'm using macOS 26 (it was present in the previous versions) with 1Password 8.11.10 (81110037, on PRODUCTION channel) 

 

macos

3 Replies

  • Blazej's avatar
    Blazej
    New Member
    3 days ago

    Hey 1P_Dave​,
    Thanks a lot this solved my issue. I'm sure I've done it at least once in the past. Is there anything that I can do to prevent such issue in the future?

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 hours ago

      Blazej​ 

      Our team's investigation found that this issue could be trigged when viewing a linked item from another item open in a new window, does that sound like something that you've done in the past? It's possible that there are other ways to trigger the issue. 

      Our team is currently testing a fix for the issue, to prevent this from occurring again, and we're hoping to release it in a future update soon.

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 days ago

    Hello Blazej​! 👋

    I'm sorry that you're seeing a blank window when opening 1Password on your Mac. I suspect that you're running into a known issue that our development team is currently working on a fix for. To workaround the issue, you can reset the 1Password desktop app. 

    🚨 Before proceeding, make sure that you have a copy of your Emergency Kit, that you know your account password, and that you're signed into 1Password on another device and see all of your items there.

    1. Open 1Password and choose 1Password > Settings from the menu bar.
    2. Click Advanced in the sidebar, then click Reset 1Password from the bottom of this settings page.
    3. Confirm that you would like to Reset 1Password.
    4. Relaunch 1Password, and sign back in.


    Let me know if that doesn't work.

    -Dave

    Issue=FRAM-475