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Carbon14's avatar
Carbon14
Occasional Contributor
2 years ago

Have a setup our Family account wrong?

I installed 1Password 8 for Mac on my wife's MacBook Pro. The app works fine but I have noticed a problem with the Browser extension which has got me to thinking I've configured something wrong. W...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Hi Carbon14 ,

Can you let me know if you're seeing your account in the 1Password extension settings under "Accounts & Vaults"? Here's how to check:

  1. Open your browser.
  2. Right-click the 1Password icon in your browser's toolbar, then select "Settings".
  3. On the left sidebar, select Accounts & Vaults.

If you're seeing your account there, can you try removing it and signing in to your wife's account using the following steps while on that page:

  1. Scroll up to the General section, then disable the "Integrate with 1Password app" setting.
  2. Under the Accounts & Vaults section, click the kebab menu ( â‹® ) to sign out of your account.
  3. Click "+ Sign in to a new account" and sign in to your wife's account.
  4. Back in the 1Password extension's settings page, under General, re-enable "Integrate with 1Password app".

Let us know how things come along.