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Forum Discussion

Former Member's avatar
Former Member
3 years ago

How long should 1Password Installer take?

I am running the installer for 1Password 8, and I have 7 installed now. I have a window that says "Waiting for data to be moved. Don't quit this app." It's been an hour. How long should this take?...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

The diagnostics are inside the 1Password 8 app. I am not sure if the preferences will open for you while things are in the state they are. Please use the following to send a report from 7 and 8.

1Password 7:

How to create and send a 1Password 7 diagnostics report

  • The report will be in zip format. Please send the entire file.

The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information

1Password 8:

Try pressing command and comma to access the preferences - advanced section. Do this will viewing 1Password 8.

  1. Click Advanced.
  2. Click Send Diagnostics.
  3. Click Reveal.
  4. Attach the .1pdiagnostics file saved in that folder to your reply.

If you are unable to access the 1Password 8 preferences please let me know.