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Forum Discussion

Former Member's avatar
Former Member
3 years ago

How to remove old account

So I've installed 1Password extension before and used a trial version on a different email address. Currently I have the personal plan for 1Password. When I click on the 1Password extension icon t...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @Bakternixvan,

Can you give these steps a try and let me know if it improves things:

  1. Right click on the 1Password icon in your browser toolbar and choose 'Settings'
  2. Disable the setting that says 'Integrate with 1Password app'
  3. Scroll down to the accounts and vaults section and remove the old account
  4. Re enable the integration setting and test to see if things work as you'd expect.

Let me know how you get on!