Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

I have access to my account on Mac, but login wouldn't load on iPhone. No trouble with ANY other.

I have used 1Password for well over a year and honestly don't know what I would do without it. My Mac seamlessly talks to my iPhone so I have access to everything on both devices. I recently tried ...
ios
1P_Dave's avatar
1P_Dave
4 years ago

@sjebling

I'm sorry for the delay in responding. It looks like 1Password for Safari is having trouble authenticating. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue or do you see the same message asking you to unlock 1Password from the toolbar icon? I look forward to hearing from you. :)