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EAMcGhee's avatar
EAMcGhee
New Contributor
3 years ago

I lost a vault when updating to 1Password 8.

I suspect it is kept on my harddrive while other 2 vaults are on DropBox. But How can I get this vault into 8?

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  • Former Member's avatar
    Former Member
    3 years ago

    Hey EAMcGhee, it sounds like you have some local primary vaults, which are not supported in 1Password 8. You would have to migrate the data in those vaults to your account in order to access them in 1Password 8. We have a guide here on how to do that: https://support.1password.com/migrate-1password-account/

    If you need any further help with migrating the data, please send us a diagnostics report: https://support.1password.com/diagnostics/

    Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

    • A link to this thread: https://1password.community/discussion/133310/i-lost-a-vault-when-updating-to-1password-8
    • Your forum username: EAMcGhee

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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I suspect it is kept on my harddrive while other 2 vaults are on DropBox. But How can I get this vault into 8?

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I suspect it is kept on my harddrive while other 2 vaults are on DropBox. But How can I get this vault into 8?

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1Password Version: Not Provided
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User name prefilled when creating a new login.","conversation":{"__ref":"Conversation:conversation:47790"},"id":"message:47790","revisionNum":1,"uid":47790,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":16893,"login":"prime","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/SCBZBKON1QM1.jpg"}},"metrics":{"__typename":"MessageMetrics","views":1085},"postTime":"2024-12-22T18:14:23.000-08:00","lastPublishTime":"2024-12-22T18:14:23.000-08:00","readOnly":false},"ModerationData:moderation_data:54248":{"__typename":"ModerationData","id":"moderation_data:54248","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:54248":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:54248","revisionNum":1,"uid":54248,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:54247"},"conversation":{"__ref":"Conversation:conversation:54247"},"subject":"Re: I lost a vault when updating to 1Password 8.","moderationData":{"__ref":"ModerationData:moderation_data:54248"},"body":"

Hey EAMcGhee, it sounds like you have some local primary vaults, which are not supported in 1Password 8. You would have to migrate the data in those vaults to your account in order to access them in 1Password 8. We have a guide here on how to do that: https://support.1password.com/migrate-1password-account/

\n\n

If you need any further help with migrating the data, please send us a diagnostics report: https://support.1password.com/diagnostics/

\n\n

Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

\n\n\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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