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more_cowbell's avatar
more_cowbell
Occasional Contributor
2 years ago

iOS Safari Extension Not Allowing login

All of a sudden the safari extension will not accept my password. What am I doing wrong? I’m running the latest test flight version, but also tried revert to public release by deleting beta and ins...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi there more_cowbell

Just to check, can you unlock the main 1Password app on your iPad? If so, try this:

  1. Open and unlock the main 1Password app.
  2. Switch to Safari. (⚠️ Don't swipe 1Password away from the App Switcher!)
  3. Tap the 🧩 extensions menu and turn 1Password off and back on.
  4. In the address bar, tap the 1Password icon and try unlocking it again.

If that doesn't work, check to see if you have Lockdown Mode turned on: Harden your iPad from a cyberattack with Lockdown Mode – Apple Support. Lockdown Mode severely limits certain functions of your iPad, so if it is turned on, try turning it off to see if that helps.

As for signing in to 1Password.com, have you had any success with another browser?

Give those things a try and let me know how you get on. I'll be here if you need further help. :)

— Grey