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Forum Discussion
iPassword & Safari 15: A terrible experience for me
Clicking the "unlock" icon in login fields does nothing.
If I click on the 1password icon at the top of the browser, I'll get a pop-up to unlock it 30-60 seconds later. Super bizarre.
If I ope...
Hey @klinquist ,
The extension is bundled up with the 1Password desktop app so it should be installed automatically when you install the desktop app.
Let's try reinstalling it. Please do the following:
- Right click the little 1Password icon in your Mac's menu bar (where the clock is) and select "Quit 1Password Completely".
- Go to your Applications folder and delete the 1Password app. Do not use any 3rd party cleaning apps! Perform this task manually and your data will not be deleted.
- Restart your Mac.
- Download and install a fresh copy of 1Password: https://1password.com/downloads/
- Open 1Password, then open your browser and see if things work properly.
In case the extension still doesn't work or is not present in Safari's preferences - > Extensions, please generate a diagnostics report and send it over to support+x@1password.com with a link to this discussion. Here's how to generate a report: https://support.1password.com/diagnostics/
