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kappabear's avatar
kappabear
Frequent Contributor
3 days ago

iPhone app(s) not seeing Login credentials

Hi there, I'm trying to enter the credentials for the Priority Pass app on my iPhone. When I'm greeted with the credentials dialog box, I tap Passwords, which launches 1Password. I then type Pass, and don't see my credentials. I try Priority, and still don't see them. I try "Amex", "Lounge", and "airport" which are all tags that I've added to the credentials to make it easier to find, but I'm not see the credentials.

I launch the 1Password app, and type Pass, and instantly the credentials appear. I'm now able to copy/paste the credentials into the app, but why didn't they show up in the Priority Pass app when I was searching for them? This happens occasionally with other apps as well, but not all apps. With some apps, the credentials spring right up when summoned. What's making the difference?

ios

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    24 hours ago

    Hello kappabear​! 👋

    I'm sorry that you're not seeing a certain item appear when filling your login credentials into the Priority Pass app on your iPhone. As a first step, can you try restarting your iPhone? This can usually force an update of the AutoFill database if it's not updated: Restart your iPhone

    If that still doesn't work then can you tell me the following: 

    1. Is the item titled Priority Pass? Or is it titled something else? 
    2. If you create a new Login item for Priority Pass then does the new Login Item show up?


    I look forward to hearing from you.

    -Dave