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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Is it possible to force 1Password to retain credentials for signing into an iPhone App?

I have an iPhone App that requires signing in each time it is accessed. It does not recognize the associated URL when signing in to the same service via a browser on a Mac computer. The URL is in m...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @JackG! 👋

I'm sorry to hear that you're having trouble filling a login into an app on your iPhone. On the iPhone AutoFill is specifically handled by iOS and 1Password only provides the data for the experience. When you tap on the username or password field in the app do you see "Passwords" appear above your keyboard? If you don't then I would like you to make sure that you have turned on AutoFill to work with 1Password:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords.
  4. Select 1Password.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

If that doesn't work then can you tell me what you see when you tap on the username or password field in the app? And can you provide the name of the app itself?

-Dave