The following issues I have had recurring when using the safari browser extention with the (new) Profiles enabled. This issue appears when running MacOS 13 and 14 Sonoma - Safari 1Password browser extention works (unlocks) and fills in feilds on second, third or any additional profile that is setup and a window is opened. From the "Default" profile the extension icon generally remains 'locked' or the window opens and the extension shows unlocked and shows passwords, however autofill, copy/paste action fail to respond. A Clear History will reset 1Password - however when that is completed each profile is reset and the associated 1Password preferences are also reset When more than one Profile window is open Activity Monitor has a 1Password Safari Web Extension process running for each profile that has significant resource usage. 1Password Version: 1Password for Mac 8.10.16 (81016047) Extension Version: 2.15.1 21500107, on STABLE channel OS Version: 13.6 (22G120) Browser: Safari Version 17.0 (18616.1.27.111.22, 18616)

First let me say I am a long time user of 1Password and I love this product - at least I did until Apple released profiles for Safari. Since then my frustration has been mounting. I am sorry but scrolling through this thread, all I am hearing is: 1) Thank you for posting on this forum 2) Sorry for the inconvenience 3) Please send us your logs over and over again. Not one post provides any indication that 1Password understands the issue, has developed a workaround or is working on a fix. If you keep providing canned responses and don't offer any advice on how to fix things, people will just stop telling you about their issues and start looking for alternatives. Is there any chance you could acknowledge that all these folks might be onto something and that relief is on the way? Thanks, Chip

Hey @powermacG5, I'm sorry for the trouble you are having with 1Password in Safari. Our team are currently investigating some problematic behaviour when it comes to profiles in Safari. Could you possibly grab some logs for us so we can take a closer look at what is happening? Here's how: The extension console log: https://support.1password.com/cs/extension-console-log/ A diagnostics report: https://support.1password.com/diagnostics/ Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

My typical use case is to have multiple Private windows open, and the 1Password extension is unlocked and working in all of them. But occasionally I need to open a window for a specific profile. Sometimes 1Password would not unlock for that new profile window, or any other windows I try to open for that particular profile. However, if I open a window for a different profile, it might unlock for that window. I emailed the requested information to support+forum@1password.com, but have not received a response with a Support ID after more than 10 hours.

I use Safari Profiles heavily. 1password is virtually useless to me as a password manager at the moment with this issue. Im seeing all sorts of weird behaviours as others have described above.

I, too, have experienced this issue and it is annoying, only that because I have found a workaround until Agile Bits can figure out their own native solution (maybe the below will be of help in that effort). Here is what I do (unfortunately you have to do it in each Profile; this is not a universal fix): I encounter the locked icon in a website's user/pw fields Open Safari's settings (command+,) Go to the Extensions section of the pane Deselect 1Password for Safari Reselect it Close the prefs pane Press Refresh (ctrl+r). Maybe even refresh it again ☺️ Now, click into the password field on the website. For me, the locked icon is now unlocked, and it works as expected The odd thing is that the 1P toolbar icon isn't always unlocked by this process, but the in-field icon is. When I click that toolbar icon, it wants me to enter my 1P password. So I usually don't, because the field icons are unlocked. I find that using the presented user/password unlocks the toolbar icon. Pretty nutty, Agile Bitsters; hope you can figure this out. Hope this helps some of you.

Issues with 1Password with Profiles in Safari

AlPonRock
New Contributor
10 months ago
I still have this issue. It's indeed so annoying, and already for a long time. But the password management of safari is getting better, half the family has given up on 1pw. So maybe I can cancel my 1password subscription for the entire family...
berezhinskiy
New Contributor
10 months ago
Your support ticket ID is NWQ-44182-514.

Please, fix.
jwhitley
New Contributor
10 months ago
I can confirm that the workaround from jaylindell works for me. Even better, it apparently fixes 1Password for Safari across all profile windows.

(rough) Repro steps:
1. Enable Profiles in Safari for macOS
2. Open any profile window, including the old default "Personal" profile
3. Navigate to a site's login page
4. Observe the locked 1Password icon in the username or password field
5. Click it

Expected results:
The normal unlock process should occur (Touch ID, password etc)

Actual results:
Nothing happens, no response.

Related:
Clicking on the 1Password icon in the toolbar brings up the dialog with an "Unlock 1Password" button. Clicking it does nothing.

The locked/unlocked state of the 1Password Mac app has no bearing on the above repro steps – same results either way.
nicovy
New Contributor
10 months ago
6 months since first post and no fix yet.

It's so annoying...
jaylindell
New Contributor
11 months ago
I, too, have experienced this issue and it is annoying, only that because I have found a workaround until Agile Bits can figure out their own native solution (maybe the below will be of help in that effort). Here is what I do (unfortunately you have to do it in each Profile; this is not a universal fix):

I encounter the locked icon in a website's user/pw fields

Open Safari's settings (command+,)

Go to the Extensions section of the pane

Deselect 1Password for Safari

Reselect it

Close the prefs pane

Press Refresh (ctrl+r). Maybe even refresh it again ☺️

Now, click into the password field on the website. For me, the locked icon is now unlocked, and it works as expected

The odd thing is that the 1P toolbar icon isn't always unlocked by this process, but the in-field icon is. When I click that toolbar icon, it wants me to enter my 1P password. So I usually don't, because the field icons are unlocked. I find that using the presented user/password unlocks the toolbar icon.

Pretty nutty, Agile Bitsters; hope you can figure this out.

Hope this helps some of you.
1P_Dave
Moderator
11 months ago
arloguthrie

Thanks for the reply. There are a few different known issues surrounding 1Password and Safari profiles, some of which have similar symptoms, and our developers are working to get those fixed. I'm not able to provide an ETA on when a fix will be available.

I can let our development team know that you're running into the issue, and provide you with workarounds if any exist, but I'll need to know which specific issue you're running into. I'd like to ask you to send in a console log the next time that the issue occurs so that I can look into this further:

Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/145098/1password-for-safari-and-profiles

Your forum username: arloguthrie

Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
arloguthrie
New Contributor
11 months ago
Your developers have apparently been looking at this for some time. Perhaps it is not something you can fix, in which case please let me know so we dont waste time!
arloguthrie
New Contributor
11 months ago
It's just the same issue that everyone else is having, that 1password stops working in secondary profiles. It wont open. It wont fill in passwords. But you already know this. My question is when are you going to fix it, because it renders your software useless to anyone using profiles in safari, and if you dont think you can give me a rough estimate of when you think you'll fix it, then I will sadly have to go and find another password manager!
JonM1PW
1Password Team
11 months ago
Hey arloguthrie,

Thanks for reaching out. I'm sorry to hear that you're having issues with 1Password for Safari when using profiles.

To start, I can confirm that our development team is aware of and looking into a few issues that are related to profiles in Safari. Would you mind sharing a bit more information about the issue you're seeing here? Please provide as much detail as possible, including replication steps, so I can more accurately determine what you're running into and what our next steps should be.

Thanks in advance. I look forward to hearing back from you.

-Jon

ref: dev/core/core#28250
arloguthrie
New Contributor
11 months ago
I can see that 1password knows that it does not work in safari profiles and has not for some time. Does anyone know what the timeline is for a fix, because I am about ready to defect to another password manager, as this problem renders 1password unusable in safari if you have profiles.

1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: mac
Browser: safari 17.2.1