The following issues I have had recurring when using the safari browser extention with the (new) Profiles enabled. This issue appears when running MacOS 13 and 14 Sonoma - Safari 1Password browser extention works (unlocks) and fills in feilds on second, third or any additional profile that is setup and a window is opened. From the "Default" profile the extension icon generally remains 'locked' or the window opens and the extension shows unlocked and shows passwords, however autofill, copy/paste action fail to respond. A Clear History will reset 1Password - however when that is completed each profile is reset and the associated 1Password preferences are also reset When more than one Profile window is open Activity Monitor has a 1Password Safari Web Extension process running for each profile that has significant resource usage. 1Password Version: 1Password for Mac 8.10.16 (81016047) Extension Version: 2.15.1 21500107, on STABLE channel OS Version: 13.6 (22G120) Browser: Safari Version 17.0 (18616.1.27.111.22, 18616)

First let me say I am a long time user of 1Password and I love this product - at least I did until Apple released profiles for Safari. Since then my frustration has been mounting. I am sorry but scrolling through this thread, all I am hearing is: 1) Thank you for posting on this forum 2) Sorry for the inconvenience 3) Please send us your logs over and over again. Not one post provides any indication that 1Password understands the issue, has developed a workaround or is working on a fix. If you keep providing canned responses and don't offer any advice on how to fix things, people will just stop telling you about their issues and start looking for alternatives. Is there any chance you could acknowledge that all these folks might be onto something and that relief is on the way? Thanks, Chip

Hey @powermacG5, I'm sorry for the trouble you are having with 1Password in Safari. Our team are currently investigating some problematic behaviour when it comes to profiles in Safari. Could you possibly grab some logs for us so we can take a closer look at what is happening? Here's how: The extension console log: https://support.1password.com/cs/extension-console-log/ A diagnostics report: https://support.1password.com/diagnostics/ Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

My typical use case is to have multiple Private windows open, and the 1Password extension is unlocked and working in all of them. But occasionally I need to open a window for a specific profile. Sometimes 1Password would not unlock for that new profile window, or any other windows I try to open for that particular profile. However, if I open a window for a different profile, it might unlock for that window. I emailed the requested information to support+forum@1password.com, but have not received a response with a Support ID after more than 10 hours.

I use Safari Profiles heavily. 1password is virtually useless to me as a password manager at the moment with this issue. Im seeing all sorts of weird behaviours as others have described above.

I, too, have experienced this issue and it is annoying, only that because I have found a workaround until Agile Bits can figure out their own native solution (maybe the below will be of help in that effort). Here is what I do (unfortunately you have to do it in each Profile; this is not a universal fix): I encounter the locked icon in a website's user/pw fields Open Safari's settings (command+,) Go to the Extensions section of the pane Deselect 1Password for Safari Reselect it Close the prefs pane Press Refresh (ctrl+r). Maybe even refresh it again ☺️ Now, click into the password field on the website. For me, the locked icon is now unlocked, and it works as expected The odd thing is that the 1P toolbar icon isn't always unlocked by this process, but the in-field icon is. When I click that toolbar icon, it wants me to enter my 1P password. So I usually don't, because the field icons are unlocked. I find that using the presented user/password unlocks the toolbar icon. Pretty nutty, Agile Bitsters; hope you can figure this out. Hope this helps some of you.

Issues with 1Password with Profiles in Safari

steph_giles
1Password Team
11 months ago
Hey jwein,

I'm sorry for the delay in getting back to you and the trouble you are experiencing with 1Password for Safari. Could you send over the details as requested by Evon above so we can take a closer look at what's going wrong?

Thank you!
jwein
New Contributor
11 months ago
I have the same issue here and it's beyond annoying. 1Password only works with one profile at a time. If you have two browser sessions going simultaneously you need to disable and reenable the extension to get it to work with the other profile you're using. PLEASE FIX THIS ALREADY!!
Braeden
New Contributor
11 months ago
Same issue here - Ticket #UVV-95792-244
1P_Dave
Moderator
11 months ago
sam_doran

Thank you for posting the Support ID! Your logs are with the correct team and one of my colleagues will be reaching out to you via email soon.

-Dave
sam_doran
New Contributor
11 months ago
1P_Dave My support ID is #KJC-42732-439. Thanks for the follow up. I'm more than happy to help get to bottom of this.
1P_Dave
Moderator
11 months ago
sam_doran

I'm sorry for the frustration that the issue is causing. Once you send in your console log using the instructions in my colleague's post above, please post the Support ID that you receive here and I'll get the log to the appropriate team right away.

-Dave
sam_doran
New Contributor
11 months ago
I have been struggling with this for months and was hoping it would be resolved by now. The 1Password Extension does not seem to work reliably with Safari Profiles. Universal Autofill still works, but the browser exetnsion has become essentially non-functional.

I'll email support and send them some logs.
1P_Evon
1Password Team
12 months ago
Hello everyone, I sincerely apologize for the trouble you're all having with 1Password for Safari and Safari profiles, I completely understand the frustration this has caused.

I recommend sending an email to support+forum@1Password.com so that our support team can help you personally. In your email, please share your forum name, the forum URL and a console log when the issue occurs:

https://1password.community/discussion/142660

Save a console log for 1Password in your browser

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon
AUSFestivus
New Contributor
12 months ago
I use Safari Profiles heavily. 1password is virtually useless to me as a password manager at the moment with this issue. Im seeing all sorts of weird behaviours as others have described above.
RESINruffanoint
New Contributor
12 months ago
me too

I will capture and submit console logs etc when I'm able to.

Look forward to a resolution. This issue is frustrating / time consuming.

Thanks