The following issues I have had recurring when using the safari browser extention with the (new) Profiles enabled. This issue appears when running MacOS 13 and 14 Sonoma - Safari 1Password browser extention works (unlocks) and fills in feilds on second, third or any additional profile that is setup and a window is opened. From the "Default" profile the extension icon generally remains 'locked' or the window opens and the extension shows unlocked and shows passwords, however autofill, copy/paste action fail to respond. A Clear History will reset 1Password - however when that is completed each profile is reset and the associated 1Password preferences are also reset When more than one Profile window is open Activity Monitor has a 1Password Safari Web Extension process running for each profile that has significant resource usage. 1Password Version: 1Password for Mac 8.10.16 (81016047) Extension Version: 2.15.1 21500107, on STABLE channel OS Version: 13.6 (22G120) Browser: Safari Version 17.0 (18616.1.27.111.22, 18616)

Hey @powermacG5, I'm sorry for the trouble you are having with 1Password in Safari. Our team are currently investigating some problematic behaviour when it comes to profiles in Safari. Could you possibly grab some logs for us so we can take a closer look at what is happening? Here's how: The extension console log: https://support.1password.com/cs/extension-console-log/ A diagnostics report: https://support.1password.com/diagnostics/ Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

My typical use case is to have multiple Private windows open, and the 1Password extension is unlocked and working in all of them. But occasionally I need to open a window for a specific profile. Sometimes 1Password would not unlock for that new profile window, or any other windows I try to open for that particular profile. However, if I open a window for a different profile, it might unlock for that window. I emailed the requested information to mailto:support+forum@1password.com, but have not received a response with a Support ID after more than 10 hours.

I use Safari Profiles heavily. 1password is virtually useless to me as a password manager at the moment with this issue. Im seeing all sorts of weird behaviours as others have described above.

I, too, have experienced this issue and it is annoying, only that because I have found a workaround until Agile Bits can figure out their own native solution (maybe the below will be of help in that effort). Here is what I do (unfortunately you have to do it in each Profile; this is not a universal fix): I encounter the locked icon in a website's user/pw fields Open Safari's settings (command+,) Go to the Extensions section of the pane Deselect 1Password for Safari Reselect it Close the prefs pane Press Refresh (ctrl+r). Maybe even refresh it again ☺️ Now, click into the password field on the website. For me, the locked icon is now unlocked, and it works as expected The odd thing is that the 1P toolbar icon isn't always unlocked by this process, but the in-field icon is. When I click that toolbar icon, it wants me to enter my 1P password. So I usually don't, because the field icons are unlocked. I find that using the presented user/password unlocks the toolbar icon. Pretty nutty, Agile Bitsters; hope you can figure this out. Hope this helps some of you.

Forum Discussion

Anonymous

2 years ago

Issues with 1Password with Profiles in Safari

The following issues I have had recurring when using the safari browser extention with the (new) Profiles enabled. This issue appears when running MacOS 13 and 14 Sonoma -

Safari 1Password browser extention works (unlocks) and fills in feilds on second, third or any additional profile that is setup and a window is opened.
From the "Default" profile the extension icon generally remains 'locked' or the window opens and the extension shows unlocked and shows passwords, however autofill, copy/paste action fail to respond.
A Clear History will reset 1Password - however when that is completed each profile is reset and the associated 1Password preferences are also reset
When more than one Profile window is open Activity Monitor has a 1Password Safari Web Extension process running for each profile that has significant resource usage.

1Password Version: 1Password for Mac 8.10.16 (81016047)
Extension Version: 2.15.1 21500107, on STABLE channel
OS Version: 13.6 (22G120)
Browser: Safari Version 17.0 (18616.1.27.111.22, 18616)

browser extension

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with 1Password with Profiles in Safari","id":"message:59232","revisionNum":1,"repliesCount":55,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:59232"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:59232"},"body":"

The following issues I have had recurring when using the safari browser extention with the (new) Profiles enabled. This issue appears when running MacOS 13 and 14 Sonoma -

\n\n

Safari 1Password browser extention works (unlocks) and fills in feilds on second, third or any additional profile that is setup and a window is opened.
From the \"Default\" profile the extension icon generally remains 'locked' or the window opens and the extension shows unlocked and shows passwords, however autofill, copy/paste action fail to respond.
A Clear History will reset 1Password - however when that is completed each profile is reset and the associated 1Password preferences are also reset
When more than one Profile window is open Activity Monitor has a 1Password Safari Web Extension process running for each profile that has significant resource usage.

\n\n

1Password Version: 1Password for Mac 8.10.16 (81016047)
\nExtension Version: 2.15.1 21500107, on STABLE channel
\nOS Version: 13.6 (22G120)
\nBrowser: Safari Version 17.0 (18616.1.27.111.22, 18616)

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The following issues I have had recurring when using the safari browser extention with the (new) Profiles enabled. This issue appears when running MacOS 13 and 14 Sonoma -

\n\n

Safari 1Password browser extention works (unlocks) and fills in feilds on second, third or any additional profile that is setup and a window is opened.
From the \"Default\" profile the extension icon generally remains 'locked' or the window opens and the extension shows unlocked and shows passwords, however autofill, copy/paste action fail to respond.
A Clear History will reset 1Password - however when that is completed each profile is reset and the associated 1Password preferences are also reset
When more than one Profile window is open Activity Monitor has a 1Password Safari Web Extension process running for each profile that has significant resource usage.

\n\n

1Password Version: 1Password for Mac 8.10.16 (81016047)
\nExtension Version: 2.15.1 21500107, on STABLE channel
\nOS Version: 13.6 (22G120)
\nBrowser: Safari Version 17.0 (18616.1.27.111.22, 18616)

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This issue appears when running MacOS 13 and 14 Sonoma - \n\n \n Safari 1Password b...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzY","node":{"__ref":"ForumReplyMessage:message:59276"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzU","node":{"__ref":"ForumReplyMessage:message:59275"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzQ","node":{"__ref":"ForumReplyMessage:message:59274"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzM","node":{"__ref":"ForumReplyMessage:message:59273"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzI","node":{"__ref":"ForumReplyMessage:message:59272"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzE","node":{"__ref":"ForumReplyMessage:message:59271"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzA","node":{"__ref":"ForumReplyMessage:message:59270"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNjk","node":{"__ref":"ForumReplyMessage:message:59269"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNjg","node":{"__ref":"ForumReplyMessage:message:59268"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNjc","node":{"__ref":"ForumReplyMessage:message:59267"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNjc","hasPreviousPage":true,"startCursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTEyNzQsNTkyNzY"}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:59232":{"__typename":"Conversation","id":"conversation:59232","solved":false,"topic":{"__ref":"ForumTopicMessage:message:59232"},"lastPostingActivityTime":"2025-02-08T12:19:08.841-08:00","lastPostTime":"2025-02-08T12:19:08.841-08:00","unreadReplyCount":55,"isSubscribed":false},"ModerationData:moderation_data:59232":{"__typename":"ModerationData","id":"moderation_data:59232","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:59232_1":{"__typename":"Revision","id":"revision:59232_1","lastEditTime":"2023-10-07T07:16:10.000-07:00"},"CachedAsset:theme:customTheme1-1746523405622":{"__typename":"CachedAsset","id":"theme:customTheme1-1746523405622","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:3991":{"__typename":"User","id":"user:3991","uid":3991,"login":"moulde","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-25T23:11:47.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:15"},"entityType":"USER","eventPath":"community:cuxzj43862/user:3991"},"ModerationData:moderation_data:59276":{"__typename":"ModerationData","id":"moderation_data:59276","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:59276":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3991"},"id":"message:59276","revisionNum":1,"uid":59276,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:59232"},"conversation":{"__ref":"Conversation:conversation:59232"},"subject":"Re: Issues with 1Password with Profiles in Safari","moderationData":{"__ref":"ModerationData:moderation_data:59276"},"body":"

I have not been able to use 1password in the last few months or so. Autofilling passwords only works 1/20 times, the extension times out and i have to click reload, after which the autofill still doesn't work.
\nI have tried the steps above which does absolutely nothing.

\n\n

Safari profiles has been available for a while, please make this work or tell me what to do to make it work, is there a workaround that I can use until you fix the issue?

Hello AlPonRock,
\nThank you for sending a support request, I’ve sent you a reply via email. Let’s continue the conversation there together.

\n\n

PaulTheFish
\nThank you for sharing that workaround with the community! You can indeed use Universal Autofill to fill logins into Safari (and other Mac apps) without even installing the browser extension:
\n* Use Universal Autofill in apps and browsers on your Mac

\n\n

chipmc86
\nThe entire team appreciates both your feedback and your kind words. Our team works hard to ensure 1Password meets your expectations, and improving the experience of 1Password in Safari is a priority. The team will keep an eye out for your email and will dig deeper into the logs from your Mac when they’re received so that we can suggest other workarounds if applicable.

\n\n

ref: ZEG-69944-169

Just posting to say that this issue (not working with Safari profiles) is really annoying.

\n\n

Created a forum community account just for this.

\n\n

I have no other issues with 1Password but this.

\n\n

Please let us know when you will have a fix.

1P_Dave , I sent the information you requested. Hope you can fix it soon.

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Dave, thank you for your comments. This is both useful and it gives me hope that things will get better. I will also send you my logs.

\n\n

Like I started my post with \"I love your product\". I can only imagine how complex it is to support 1Password, thanks for not forgetting us Safari users.

\n\n

Chip

Another possible workaround from a Safari Profiles user: I've noticed that the 1P dialog opened from the Menu Bar 1P icon can auto-fill a Safari window, even if the 1P icon in the window shows locked. (Plus, I didn't realize until now it works in those login windows that don't show the menu bar and 1P icon, that will be handy). You may have to search and select the right login. May not always work.

chipmc86

\n\n

As a Safari user myself, I understand your frustration. Our development team is aware that the experience in Safari isn't where it should be (especially for folks using profiles) and they're actively working to make things more reliable.

\n\n

The reason why my colleagues and I ask folks to send in logs is because there are multiple open issues with similar symptoms and the logs help our team identify which specific issue someone is running into. Once the specific issue is identified we can then suggest a specific fix or workaround for that issue.

\n\n

That being said, the bulk of the issues surrounding Safari profiles currently involve the integration between 1Password for Safari and the desktop app. This integration is a unique feature that isn't shared by most other extensions and it can sometimes run into problems. Turning off the integration should improve the situation for most users almost immediately:

\n\n

Open Safari.
Right-click on the 1Password icon in Safari and click Settings.
Turn off \"Integrate this extension with the 1Password desktop app.\"
Repeat step 2 and 3 for all Safari profiles.

\n\n

I know that this isn't an elegant workaround but I want to share it in case it helps some people. With app integration turned off you'll need to unlock 1Password in each profile separately and you'll need to use your account password (Touch ID and Apple Watch unlock won't be available).

\n\n

If you send in a console log then the team can check to see if any other, less drastic, workarounds are available in your case. Our developers are actively working to make the experience in Safari better and to release a fix in a future update to 1Password.

\n\n

-Dave

\n\n

[Edited for clarity and to focus more specifically on Safari profiles.]

First let me say I am a long time user of 1Password and I love this product - at least I did until Apple released profiles for Safari. Since then my frustration has been mounting.

\n\n

I am sorry but scrolling through this thread, all I am hearing is:
\n1) Thank you for posting on this forum
\n2) Sorry for the inconvenience
\n3) Please send us your logs
\nover and over again. Not one post provides any indication that 1Password understands the issue, has developed a workaround or is working on a fix.

\n\n

If you keep providing canned responses and don't offer any advice on how to fix things, people will just stop telling you about their issues and start looking for alternatives.

\n\n

Is there any chance you could acknowledge that all these folks might be onto something and that relief is on the way?

\n\n

Thanks, Chip

berezhinskiy

\n\n

Thank you for posting the Support ID, I see that one of my colleagues sent you a reply via email about an hour ago. Please continue the conversation there.

\n\n

-Dave

\n\n

ref: NWQ-44182-514

nicovy and AlPonRock

\n\n

I'm sorry that you're both running into issues with 1Password for Safari. So that I can confirm whether you're running into a known issue, and provide suggestions for your specific situation, I'd like to ask you to send in a console log when reproducing the issue:

\n\n

Save a console log for 1Password in your browser

\n\n

Attach the file to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/142660/issues-with-1password-with-profiles-in-safari
Your forum username: username
Please do not post the console log to the forum. This is for your privacy and security.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

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