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Forum Discussion
Keyboard shortcut working differently in Firefox?
I've been using 1Password on Mac for years. The behavior that is familiar to me is once I'm on a page where I need to input a username/password, I type Command . If the vault is locked, 1Password pop...
Hi @EnoAudio! Thanks for reaching out to us here.
The Cmd + . shortcut should still be working to open or unlock the browser extension. In your case, there could be a communication issue between the browser extension and the desktop app. Try these steps to see if you can refresh the connection:
- Right-click the 1Password icon in the browser toolbar and click 'Settings'.
- Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off.
- Scroll down to "Accounts & vaults".
- Sign out of your account and Sign in again.
After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:
- Open and sign into the 1Password desktop app.
- Then go ahead and re-open the web browser and turn on the "Integrate with 1Password app" option again.
I hope this helps! Let me know if things still aren't working as you expect. 🙂
