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Former Member's avatar
Former Member
4 years ago

latest update to 7.9 has messed up inline browser support (for me)

after the update on two machines I cannot get inline browser unlocking to work. Clicking on the 1Password mini icon in the login name or password line has no effect on 1Password. Have re-started brow...
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Former Member's avatar
Former Member
4 years ago

Hey guys,

Can you please try the following:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
  2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Safari and test if it is working properly.

In case that didn't help, I'd suggest reinstalling 1Password like so:

  1. Right click the little 1Password icon in your Mac's menu bar (where the clock is) and select "Quit 1Password Completely".
  2. Go to your Applications folder and delete the 1Password app. Do not use any 3rd party cleaning apps! Perform this task manually and your data will not be deleted.
  3. Restart your Mac.
  4. Download and install a fresh copy of 1Password: https://1password.com/downloads/
  5. Open 1Password, then open your browser and see if things work properly.

If the issue persists, we'll need to see a diagnostics report to investigate this matter further. Here's how to generate one: https://support.1password.com/diagnostics/
Send it to support+x@1password.com alongside a short description of the issue.