Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

SandorF's avatar
SandorF
Occasional Contributor
3 years ago

Login & Autofill with 1Password 8.7.0 is buggy

Login doesn't work from Safari Browser See video here: https://www.loom.com/share/91e46f6b8e4c4ae7a965d94d411c1223 1Password Version: 8.7.0 Extension Version: 2.3.3 OS Version: macOS 12...
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
3 years ago

Hi SandorF,

Thanks for getting back to us.

Suppose you re-encounter the issue again. Would you try the following workarounds to see if they would improve your state of play:

  1. Open Safari's Preferences and go to the Extensions tab. We can disable and re-enable "1Password for Safari" in the list, then refresh the page/window/tab you were having trouble with.

  2. If toggle 1Password for Safari in the Extensions list didn't work for you. Let's quit Safari by right-clicking its icon in the Dock area and selecting "Quit". Meanwhile, make sure the 1Password 8 desktop app is open & unlocked in the background, then relaunch Safari.

*Essentially, we always want the 1Password 8 app to start before Safari. This way, we can ensure the proper connection between the desktop app and 1Password for Safari. *

I'm sorry that the above workarounds are not ideal. Again, I apologize for any inconvenience and confusion it caused.