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Forum Discussion
Logins do not always log in
I have just migrated to the Family version of 1Password and have set up the master vaults. The logins now do not always log in--sometimes double clicking causes a box to pop up with a list of items ...
Thanks for the additional info @jconison ,
You are using our older 1Password Classic extension. In order for you to be able to open logins from the desktop app, you'll want to make sure you have an open Firefox window before you perform that action. If there are no open Firefox windows, the app won't be able to open the website and instead will show a mini 1Password window.
So here's the correct flow:
1. Open Firefox.
2. Open 1Password.
3. Locate the login/website you need in 1Password and open it. 1Password will send it to the open Firefox window.
If you'd like to upgrade your experience, I suggest you install the newer 1Password extension in your Firefox and remove the current one: https://support.1password.com/getting-started-browser/
The new extension is a bit different as you can see in the link above - it will show up on its own inside fields when you visit websites and suggest relevant actions, but it should also allow you to open and fill from the desktop app even if Firefox doesn't have an open window.
