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Former Member's avatar
Former Member
4 years ago

Lost 2Factor code with new phone.

Hi there, I have a business plan and thus 2 vaults- business and personal/family. I recently moved over to a new phone (iOS), and in the process migrated my Authenticator entries. But after upgradi...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @gorretta:

In that case, please reach out to us directly at support@1password.com and include a link to this thread, as well as your username: gorretta mentioning that you're having trouble with two-factor authentication for your 1Password account. We'll be able to take a closer look and respond via email. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message got to the right place.

Jack