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Forum Discussion
Mac app refuses to accept password but works on web
Paid user w family account. I have my Emergency Kit but not sure if I have the right password.
I can log in to my.1password.com using my email address, secret key, and password. But when I use the...
Hi MRubenzahl!
Do you have a Primary vault stored in your 1Password for Mac? The way 1Password unlocks is:
- If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
- If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
- If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership
These are each exclusive scenarios. For example, if multiple memberships are signed in, you cannot unlock 1Password using the Master Password of the second account that was added.
In your case, it sounds like your 1Password app has a local vault, which is why you are being asked for a different Master Password.
