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Forum Discussion
Mac Chrome presents 2 login windows and lags
Hi,
Here's the process when I try use the Chrome extension since updating to the latest version.
1. Cmd+shift+x opens both dialogues below
2. I enter my password into the one on the left which...
Hey @JoeDoom ,
I'd like you to try the following:
- Open and unlock the 1Password 7 desktop app.
- Click the "1Password" menu on the top left next to the Apple logo and select "Preferences".
- In the preferences window that pops up, Select the "Browsers" tab and enable the "Always keep 1Password extension helper running" option.
- Test and see if the issue persists now.
The extension helper is a background service that is needed to keep a live connection between the desktop app and the extension even when the desktop app is closed. If it is disabled, the extension will first have to launch the desktop app and wait for it to launch the extension helper which might get you into that loop.
Let us know if that was it.
