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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Mac OS - Touch ID no longer working

Hello - in the past few months since the major Mac OS upgrade to Monterey I've been asked to enter my 1Password password everytime my Mac hibernates/closes when using Chrome - can you advise if there...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @tom9417:

I'm sorry you're still running into issues with using Touch ID to unlock 1Password. To get some more visibility as to what could be going on, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!