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wentwort's avatar
wentwort
New Contributor
12 months ago

MacOS 14.4 fingerprint option not configurable

My fingerprint reader is enabled and working on my MAC 14.4, but 1password fingerprint option can not be enabled. It is grey'd out and not selectable. I have tried removing my fingerprints, rebootin...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
12 months ago

Hello wentwort! 👋

I'm sorry that you’re unable to turn on Touch ID for 1Password on your Mac. Thank you for listing what you've tried so far, can you try these steps in order:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If this still doesn't work then let me know and I can help further.

-Dave