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dtjamieson's avatar
dtjamieson
New Contributor
2 months ago

Multiple apps installed on Macbook

Hi-  I somehow have four 1Password apps installed on my Macbook.  When I try to drag them to trash the action is not successful.  What is the best way to get down to one correct app for a Macbook?

macos

3 Replies

    • ChrisC1P's avatar
      ChrisC1P
      Icon for Moderator rankModerator
      2 months ago

      Hi dtjamieson​ thanks for sharing your ticket ID!

      I can see that one of my colleagues has sent you a reply via email and I'd like to ask you to please continue the conversation there. I've closed this thread to prevent duplication of efforts. 

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    2 months ago

    Hi dtjamieson​,

    To ensure that you get set up correctly, I'd recommend reaching out to the team by email at support@1Password.com. In your email, could you include a screenshot of the four apps that you're seeing in your Applications folder, as well as the error that your'e seeing when trying to drag them to Trash?

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂