Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Need help saving a passkey for my Google account

This discussion was created from comments split from: Passkey and iPhone.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello bugwhat! 👋

Thank you for your interest in trying passkeys! As a start please make sure that you've done the following:

  1. Update your iPhone to iOS 17: Update your iPhone or iPad - Apple Support (CA)
  2. Update 1Password for iOS to the latest version: How to keep 1Password up to date

Next, check to see that 1Password is setup to save and fill passkeys:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on Turn on AutoFill Passwords and Passkeys.
  4. Select 1Password.

Then try to save or fill a passkey using this guide: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

If that still doesn't work then can you tell me if you're trying to sign into the Google website in your browser (and which browser you're using) or a specific Google app (and which app it is)?

I look forward to hearing from you.

-Dave