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Former Member's avatar
Former Member
3 years ago

Need to toggle Firefox 1Password Extension off and on every time you launch firefox 103 on the Mac

Every time firefox restarts, I need to manually disable, then enable the extension to get it working again. This has been going on for numerous iterations of firefox.

1Password Version: 7.9.5
Extension Version: 2.3.7
OS Version: 12.4
Browser:_ Firefox

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    Hey @boston! Sorry for the delay in getting back to you about this. It is very strange that you have to disable and enable the extension each time you launch Firefox. To investigate what may be going on, I'd like you to reproduce the behavior and send over the following:

    • The extension console log: https://support.1password.com/cs/extension-console-log/
    • A diagnostics report: https://support.1password.com/diagnostics/

    Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/132135/need-to-toggle-firefox-1password-extension-off-and-on-every-time-you-launch-firefox-103-on-the-mac#latest
    * Your forum username: boston

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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Every time firefox restarts, I need to manually disable, then enable the extension to get it working again. This has been going on for numerous iterations of firefox.

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: 2.3.7
\nOS Version: 12.4
\nBrowser:_ Firefox

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Every time firefox restarts, I need to manually disable, then enable the extension to get it working again. This has been going on for numerous iterations of firefox.

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: 2.3.7
\nOS Version: 12.4
\nBrowser:_ Firefox

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Need to toggle Firefox 1Password Extension off and on every time you launch firefox 103 on the Mac","moderationData":{"__ref":"ModerationData:moderation_data:47858"},"body":"

Hey @boston! Sorry for the delay in getting back to you about this. It is very strange that you have to disable and enable the extension each time you launch Firefox. To investigate what may be going on, I'd like you to reproduce the behavior and send over the following:

\n\n\n\n

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

\n\n

With your email please include:
\n* A link to this thread: https://1password.community/discussion/132135/need-to-toggle-firefox-1password-extension-off-and-on-every-time-you-launch-firefox-103-on-the-mac#latest
\n* Your forum username: boston

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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