Forum Discussion

siplhium's avatar
siplhium
Dedicated Contributor
5 years ago

New logins not being saved?!

I've been using 1Password for 3-4 years. But recently I've had big trouble saving new logins. I've tried creating new logins either with the standard 1Password workflow -- which seems to have become ...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
5 years ago

siplhium

We definitely have some ways to diagnose the behaviours. Short of creating a recording or sharing a screen shot, there are a couple of things that would help:

  • A console log from the browser would help us see any sync errors with your account when attempting to save an item.
  • A diagnostics report would help us determine if there is anything on the app side that could be troublesome.

When you are able to reproduce the issue, both of these would be helpful for us to pin down any underlying issues that may be present on your Mac. If you can send them to us at support+x@1password.com, one of our team members will have a look and let you know what we find.