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Former Member
3 years ago

New password not updating for Zoom login via chrome extension

Hey 1Password,

There seems to be a bug when updating my password for Zoom via the chrome extension? When I click 'update' existing password via the chrome extension, it doesn't save the new password generated - it keeps the old one.

Cheers,
Mike

1Password Version: 8.9.8
Extension Version: 2.4.3
OS Version: Mac 13.0.1
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=New%20password%20not%20updating%20on%20zoom%20via%20chrome%20extension

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @mikejamesreid,

    I have done some testing and I'm struggling to replicate the behaviour you are seeing. Can you confirm if this is only happening on Zoom or have you seen this on other sites?

    Here are the exact steps to change and save a new password, can you work through them and let me know if you are still seeing the same behaviour:

    1. Go to the change password page on the Zoom website
    2. Click in the 'Old Password' field and use 1Password to fill your current password.
    3. Click in the new password field and then click on the 'Suggested Password' that appears beneath the field.
    4. Make sure 1Password is set to 'Update existing item' and click Save.
    5. Now check to see if the new password is saved.

    Let me know how you get on!

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Hey 1Password,

\n\n

There seems to be a bug when updating my password for Zoom via the chrome extension? When I click 'update' existing password via the chrome extension, it doesn't save the new password generated - it keeps the old one.

\n\n

Cheers,
\nMike

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: 2.4.3
\nOS Version: Mac 13.0.1
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=New%20password%20not%20updating%20on%20zoom%20via%20chrome%20extension

","body@stringLength":"576","rawBody":"

Hey 1Password,

\n\n

There seems to be a bug when updating my password for Zoom via the chrome extension? When I click 'update' existing password via the chrome extension, it doesn't save the new password generated - it keeps the old one.

\n\n

Cheers,
\nMike

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: 2.4.3
\nOS Version: Mac 13.0.1
\nBrowser:_ Chrome
\nReferrer: forum-search:New password not updating on zoom via chrome extension

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New password not updating for Zoom login via chrome extension","moderationData":{"__ref":"ModerationData:moderation_data:72825"},"body":"

Hey @mikejamesreid,

\n\n

I have done some testing and I'm struggling to replicate the behaviour you are seeing. Can you confirm if this is only happening on Zoom or have you seen this on other sites?

\n\n

Here are the exact steps to change and save a new password, can you work through them and let me know if you are still seeing the same behaviour:

\n\n
    \n
  1. Go to the change password page on the Zoom website
    2. \n
  2. Click in the 'Old Password' field and use 1Password to fill your current password.
    3. \n
  3. Click in the new password field and then click on the 'Suggested Password' that appears beneath the field.
    4. \n
  4. Make sure 1Password is set to 'Update existing item' and click Save.
    5. \n
  5. Now check to see if the new password is saved.
    6. \n
\n\n

Let me know how you get on!

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