Forum Discussion

Gary_Troup's avatar
Gary_Troup
New Contributor
6 months ago

No password

Like a fool, I allowed 1Password to generate and save a password this morning. Now I am unable to login because 1Password has no record of the site.
There is no pathway to 1Password support except this silly community discussion where my post will be deleted because it does not meet community standards. 
Please send me to some sort of support. Thx.

browser extension

4 Replies

  • Dunecat's avatar
    Dunecat
    Dedicated Contributor
    6 months ago

    Hey Gary,

    I'm not a 1P employee, but this has happened to me before, and the way I solve it was to use the password generator history feature. I can't find it myself in the desktop app (weird), but I know it exists somewhere. Maybe someone else can help you find it.

    Kindly,

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi Gary_Troup, 

      I'm so sorry you haven't had a good experience with the 1Password app! You can always email support@1password.com to speak with a member of our support team. I hope you'll send us an email there so we can look at what's not working and turn around your 1Password experience!