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Forum Discussion
danmills
4 months agoNew Contributor
No TouchID option to unlock using Firefox extension
Just reinstalled 1password (8.10.50) from scratch, including Firefox extension. The desktop app unlocks with TouchID but the Firefox extension will not. Settings in the extension are correct (integra...
1P_Dave
Moderator
4 months agoHello danmills! 👋
Thank you for the reply. It sounds like the communication between the desktop app and 1Password in the browser isn't working. Try this:
- Open and unlock the 1Password for Mac desktop app.
- Click on 1Password next to the  in the menu bar.
- Click Settings.
- Click Browser.
- Make sure that "Connect with 1Password in the browser" is on.
Then reset app integration in the browser:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Turn "Integrate this extension with the 1Password desktop app" off.
- Turn "Integrate this extension with the 1Password desktop app" on.
If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message?
-Dave