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Forum Discussion
None of the browser extensions working - follow up
Hello!
Been using 1Password for probably 10 years now (non-subscription version). I upgraded to the family subscription for the first time today and already deeply regret making this jump.
Long story short, I can't get the browser extension to go past "Open 1Password" prompt on Safari or Chrome.
Tried uninstalling, reinstalling, restarting, emptying cache. Googled for a potential solutions for 2 hrs, and none of them work.
Any tips would be greatly appreciated.
macOS Monterey 12.5.1
Apple M1 Pro
Follow up with 1Password tech support
Tommy from 1Password had me do the following:
Let's try the following steps to make sure here are no communication troubles. With you including the screenshot from Safari, it's likely Safari is the most used browser for you. Let's see if we can get you going there first.
Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
Quit the browser completely! A full quit, not a close or minimize to the dock.
Quit 1Password. While looking at the main window (locked or unlocked)
Press Command and Q 1Password should lock and close.
Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
Open your browser.
Right-click on the browser toolbar icon and enable. Integrate with 1Password app.
The above did not work and I'm getting passed to specialist who deal with the extensions in a more in depth role.
Anyone facing similar issues?
1Password, please don't close this thread. The support turnaround time is too slow and I'd like the community's help as an addition. This is really messing up my workflow and it's been like this for 4 days now.
1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: 12.5.1
Browser:_ Safari and Chrome
I absolutely sympathise with the frustration. David Teare talked about 1P8 as though it was the best thing since slice bread. I’ve been a 1P user for years and recently decided to change to a membership. I bitterly regret it but I am still within my first two weeks. I am glad I am retired because I have the time to try and sort through all the petty issues this half baked product produces. I have these problems with Safari. I’ve also found another annoying issue. It always reverts to suggestions even though I have selected Favorites. It reverts to one vault when all my data is in a different one. Neither issue exists in the Windows version. Trying to log into a site on either an Iphone or an IPad is a hit or miss affair and trying to select the tiny safari extension button when using an iPhone is not easy. Why they moved from the perfectly good system we had with 1P7 is a mystery to me. I’m going to stick with it for a while but may well revert to my Stand Alone v7 unless I can get a great deal more comfortable than I am now.
- 1P_Tommy
Moderator
Hey folks,
We're looking into the issue. If any of you have not sent in support requests, I would recommend doing so. Mainly because each users issues could be different and talking with each of you could help narrow down the cause. Please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.I sent your support request to the extensions team. They should be following up with you. 🙂
ref: dev/core/core#17107
