Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Ongoing Autofill Issues on Android
Hi,
I've been a long-time user of 1Password, and up until recently, the experience has been excellent.
However, for the past few months, the Android experience has significantly deteriorated. Autofill suggestions rarely appear, and when they do, they often fail to work as expected.
Most of the time, I have to long-press the input field, select “Autocomplete,” and hope the suggestions show up—which they usually don’t. Even when suggestions do appear, tapping them often results in no action at all. I frequently have to force close Chrome and reopen it just to try again, usually without success.
As a result, I now almost always end up copying each field manually from the 1Password app, which is extremely frustrating.
I’ve tested this with two different keyboards. My primary keyboard is SwiftKey, where the suggestions fail to appear 90% of the time. Gboard performs slightly better, but even then, tapping suggestions often does nothing.
This issue has persisted for months, and it's becoming a serious pain point. I'm honestly beginning to question the value of maintaining a paid subscription if such core functionality continues to be this unreliable.
Please look into this—it really needs to be addressed.
Thanks.
26 Replies
- 1P_Dave
Moderator
I’m sorry that you’re running into an issue where 1Password doesn’t fill your login credentials in Chrome when you tap on the autofill suggestion. Our development team believes that it may be due to an issue with how the browser keeps track of autofill sessions when it’s been running for an extended period of time. We’ve reported the issue to the Chromium team.
You should be able to workaround the issue, when it occurs, by force closing your browser and then re-opening it again: Find, open & close apps on Android - Android Help
-Dave
Do we have an update for a permanent fix on this issue?
It is in the Chrome browser app itself, the system web view (which is also Chrome) and anything that opens a link within the app, but uses "Running in Chrome." There is about a 5% chance that 1Password will work as expected.
Most of the time either the option to use 1Password doesn't appear, either in the keyboard or as a popup below the field, or even when it does, selecting the right item to use fails to populate the username and/or password fields.
- 1P_Dave
mpwoodward and rez0n8
I'm sorry that you're both running into issues with autofill on your Android devices. Can you tell me a little more about where specifically autofill isn't working? Is it in the Chrome browser, another browser, or another app? Is it within an in-app/embedded browser inside of another app?
Once I learn more I'll be able to help further. I look forward to hearing from you.
-Dave
Same -- the fact that autofill doesn't work and hasn't for months now is ridiculous. I use Keeper on Android for work and it works great. I much prefer 1Password but will be changing to Keeper if this doesn't get fixed soon.
I recently switched to the Pixel 9 Pro, running Android 16, and the issue is still there,and in some ways seems worse, regardless of what settings I've tweaked based on the advice here. I'm really hoping the devs can fix this.
- 1P_Dave
alpine_shredder, baikunz, snoringelephant, and rez0n8
I'm sorry that you're running into issues with autofill in Chrome on your Android devices. Our team is currently tracking a couple of issues where autofill won't work correctly in Chrome on Android in certain situations and a fix is being tested in the beta version of 1Password for Android. If you're willing, I'd like to see if those fixes help in your situation as well:
- Make sure that autofill is setup correctly for your device: Set up Autofill
- Open Chrome.
- Click the three dots ( ⋮ ) on the top right, then tap Settings > Autofill.
- Tap Autofill on Chrome or Autofill on Brave, then choose Autofill using another service and tap Restart Chrome or Restart Brave if prompted.
Then, update to the beta version of 1Password for Android: Use 1Password beta releasesDo you still see the same filling issues in Chrome after updating to the beta version? I look forward to hearing from you.
-Dave
1P_Dave - First let me say that I completely agree with alpine_shredder . I am more than happy to help test for companies like yours who do such a great job at listening and responding to your users.
I have also installed the beta and I am finding it much, much better (just likealpine_shredder ). I tried 4-6 websites via Chrome and 2-3 native android apps.
Observations (on Galaxy Tab 10 FE - Android 15):
-On Chrome, the 1P “dropdown” often appeared toward the left instead of directly under the entry field
-The website icons for several (but not all) of the 1P entries did not appear to the left of the respective entry in the dropdown even though the icons appear in the 1P app
-On one site ( booksy.com ), the userid was cleared out after I selected the dropdown and the dropdown would not appear again. However, I restarted chrome and it worked fine.
-After using the autofill successfully filled in the user/password on one of the native android apps (Twitch), a popup window appeared at the bottom asking me if I wanted to save….but the entry already existed and it had been autofilled by 1P… so why was it asking me to save? I have seen this happen before and it looks like it would create a duplicate if i selected it. See attached screenshot.
Hi snoringelephant
I've been experiencing similar behaviour to you on my Samsung phone even after installing the beta version of the app. I've just made a change in my settings which has improved autofill markedly and I'm curious to know if you might have the same setting?- Go to Settings > Security and privacy > More Security settings > Passwords, passkeys, and autofill
- Under Additional services, deselect Samsung Pass
I have never used Samsung Pass before, so I'm not sure how this setting came to be activated (or re-activated), but disabling it appears to have completely fixed my autofill issues.
Hi Dave,
I'm happy to help with the testing. I just followed these instructions and installed the beta version of 1Password. In the first few minutes of testing multiple different websites and log-ins, this seems MUCH better. So far the 1Password autofill is accurately displaying the first time I tap a username or password dialogue box in every website I've tested.
I'll continue testing for a longer period of time and report back, but so far this is very encouraging. I really appreciate your responsiveness and the 1Password team troubleshooting this issue. It's very satisfying when a company is so attentive and it makes me happy to support 1Password.
Thanks!
-Ray
- 1P_Dave
Thank you for trying the beta! You wrote:
While the beta version initially seemed to be performing much better, I'm having a lot of trouble with 1Password not appearing when I tap username or password fields again today. Even long pressing and hitting the "autofill" button doesn't seem to be working.
It sounds like you might be running into an issue that our team has also been seeing in certain situations. So that we can investigate further, I'd like to ask you to reproduce the issue and then create and share a 1Password diagnostics report from your Android device:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/ongoing-autofill-issues-on-android/159059/replies/160001
- Your forum username: alpine_shredder
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I wanted to add my voice as another customer experiencing these unreliable autofill concerns on Chrome for Android. I'm running Chrome on a Pixel 9 Pro with Android 16. I double checked all of the settings suggested.
Any updates from the 1Password team on when these bugs might be fixed for Chrome?
I am following-up on my previous post (rather than replying) to say that I have found some settings that seem to have helped my autofill issues.
I first found this Reddit comment helpful (which also introduced me to chrome://flags which I had not known about).
Before setting the flags, I decided to ask Google Gemini about these settings (thinking it would provide a more insightful answer since Chrome is a Google product) and a third flag was also mentioned.
So, I ended up enabling the following three flags:
- #autofill-third-party-mode-content-provider
- #credential-management-third-party-web-api-request-forwarding
- #enable-autofill-virtual-view-structure
as such:
After restarting Chrome on my Android tablet, I tried a few websites and the "Open 1Password" option appeared more than I had seen it in the past and I was able to do more autofilling than I had been as well.
I am still testing, but these flags seem to have helped my situation.
I cannot find the #enable-autofill-virtual-view-structure and I wonder if that is my missing piece? I haven't found a flag configuration of the other two that works most of the time. If it doesn't work, before manually entering in the information, I change the flags. This works often, but no in all cases.
I have been a user for many years and I am very tired of this not working on android.Based on the info provided, we should disable any of these flags as they will eventually not be supported with the updates from Chrome and 1password. My guess is that they seem to work when you enable them just bc that will restart Chrome. So i would try just doing a restart. I agree it's frustrating, especially since Chrome made this change and then is taking so long to release a fix.
I am a long time 1Password user on Windows, Apple and Linux devices. I just purchased a Samsung Galaxy Tab 10 FE (currently running Android 15) and, unfortunately, I have been surprised at the same type of autofill issues described by this thread.
Granted, I am a new Android user, but I was expecting the 1Password Android experience to be as seamless and easy as the other platforms.
I am at the point where I think it would make more sense for me to turn the Autofill feature off because it rarely is appearing in the places I would expect it to and 1Password often prompts me to create new entries when one already exists (same for passkeys...which is a whole different issue and I have seen multiple threads/discussions about Android issues with them as well).
For now, I am taking the same approach as baikunz and manually copying and pasting all of my passwords. If I was strictly an Android user, I would feel the same way about questioning my subscription, but I have been a long time user and am very happy with all of the other platforms. I am hopeful the folks at 1Password will figure the Android issues out and make it as seamless as the other platforms. Good luck.
