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Forum Discussion

Former Member's avatar
Former Member
2 years ago

OnMail.com not working

1Password can't autofill on mail.onmail.com. Manual copying the password works. 2FA code doesn't autofill. Copy the code from extension and paste in the field, invalid code, writing it manually from ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Thanks for getting back to me @Scoffbrand.

Can you possibly send over some page details so we can file an issue with our development team to see if we can improve the behaviour on this page? Here's how:

Navigate to the page with the filling issue.

  1. Right click the 1Password icon in your browser toolbar.
  2. Click Help and choose Collect Page Structure.
  3. 1Password will save a .json file to your "Downloads" folder.
  4. Attach the downloaded .json file to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!