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Forum Discussion

Former Member's avatar
Former Member
2 years ago

OTP failing when both app and browser-based exist together

I keep my software, operating systems, etc up-to-date, and my issue has only appeared in the last two weeks. I have found - for some sites - that if I have 1Password generating the OTP for MFA, if...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @RomanSandstorm! 👋

I'm sorry that you're unable to use the one-time password generated by 1Password on your Windows PC to sign in to certain websites. Can you tell me if you're filling the one-time password using 1Password in the browser or copying and pasting it from the desktop app?

If you compare the one-time passwords for your Login item for PayPal in the following places do they match:

  1. The 1Password app on your iPhone.
  2. The 1Password app on your Windows PC.
  3. The 1Password extension on your Windows PC.
  4. 1Password.com (in the browser, not the app)

Which ones don't match? I look forward to hearing from you.

-Dave