Forum Discussion

Calion's avatar
Calion
Dedicated Contributor
4 months ago

Re: Safari: "Scan QR Code" or "Use Security key" prompt when using a passkey

On certain sites (or maybe only on certain occasions), trying to use a passkey will bring up Apple’s passkey dialog, which is worthless. 

For instance, when I try to log into Sony, I click “continue”, it brings up the 1P Passkey interface, I click on the passkey, and an Apple dialog pops up asking me to insert my device or whatever. Sometimes. Other times it works. I have no idea how to fix this. Help?

macOS Monterey

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello Calion​! 👋

    I'm sorry that you're running into issues when signing in using a passkey in Safari. It sounds like you might be running into a known issue that our development team is aware of. 

    Can you post a screenshot of the prompt that you see so that I can make sure that you're running into the issue that I'm thinking of? 

    -Dave

    Issue=FS-1011

    • Calion's avatar
      Calion
      Dedicated Contributor
      3 months ago

      A response would have been appreciated, instead of merging my issue with a solved issue without notifying me; I’ve been waiting for a reply for a week.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        Calion​ 

        Thanks so much for your patience, and I’m really sorry for the delay in getting back to you. I know this issue is frustrating, and I appreciate you sharing the screenshot, it helped confirm that you're running into a known issue. The approved response in the thread directly addresses the problem you’re seeing, and you can find it here.

        Let me know if you have any questions. 

        -Dave

  • Calion's avatar
    Calion
    Dedicated Contributor
    4 months ago

    Anybody? Help? This is really annoying, and makes passkeys worse than useless.