Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

ESpangler's avatar
ESpangler
New Contributor
2 years ago

Password is required nearly EVERY time on my iPad. HELP

I’ve been a user for many years now. For some reason, my password is now required on my iPad nearly every time I navigate to sites that require the password. I’ve checked settings, and can not find w...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello ESpangler! 👋

I'm sorry to hear that you're being prompted to unlock 1Password more often than you would expect. Is Face ID just not working when you try to fill a login into a website or app? Or is it also not working when you try to unlock the main 1Password app from your iPad's home screen? If it's the latter then please check the following:

  1. Open and unlock 1Password.
  2. Tap your account or collection at the top of the sidebar.
  3. Tap Security.
  4. Make sure that Face ID is turned on.

Then try to fill your password into Safari or another app again. Are you prompted for your account password or for Face ID? Do you see any error messages on the 1Password lock screen?

-Dave