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Forum Discussion

XIII's avatar
XIII
Super Contributor
3 years ago

Please fix PayPal 2FA auto-fill (bug: 6 identical digits)

Can you please fix PayPal 2FA auto-fill? Currently it always enters the same single digit 6 times, instead of the real 2FA code. I have definitely seen this on macOS, but I think it happened to...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey there XIII - Thanks for following up here 🙂

In the future, if we're asking for diagnostics to dig deeper, please email them into support@1password.com, along with the Community post URL, and your username. This way, we can ensure any information in the diagnostics can be kept private.

The console log doesn't look to be giving us anything useful related to the filling issue on this site, unfortunately. I've seen a couple other isolated reports of this behaviour, so I thought I'd share what has worked in those other user cases:

Checking if there are other one-time password fields in the item

If there is more than one one-time password field in the item, it can cause issues with autofill. To check this, open the 1Password app > search for the item and click 'Edit' > check to confirm there is only one 'one-time password' field showing. Here's a reference image when there are two:

If you do have a second one there, remove it, and try filling again.

Removing and re-saving the two-factor auth in the login item

  1. Log into PayPal as normal.
  2. Go into account settings, and disable 2FA.
  3. Remove the one-time password field from the 1Password PayPal login item.
  4. Re-enable 2FA and re-update your login item using this guide -> Use 1Password as an authenticator for sites with two-factor authentication
  5. Save the settings on the PayPal page to ensure 2FA is set up once again.
  6. Log out and log back in to test.

I hope some of this is helpful!