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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Plugin can't add passkey b/c it thinks there's no vault to add to

I'm fully logged in to my vault on both the app and the plugin. When I attempt to add a passkey to Okta via their website, I get the following error: It is unable to find my work vault ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @rjacoby,

I'm sorry for the trouble you are having when saving a passkey. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply with a Support ID number. Please post that number here. Thanks very much!