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Forum Discussion

DanH25's avatar
DanH25
New Contributor
5 months ago

Pop ups not triggering 1Password

I am using VueScan software. When I first register it or after reintalling it, a popup box appears with 3 fields, email address, Software serial number and customer number. This pop up box doesn't ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
5 months ago

DanH25,

Thank you for your reply. Since I cannot access the same page, I request you send me some information to support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148797
  • Your forum username: DanH25
  • A screenshot of the Login fields: Take a screenshot on Windows
  • A collected page structure:
  • Navigate to the page exhibiting the behaviour.
  • Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
  • 1Password will save a .json file to your "Downloads" folder.
  • Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon